Zilo Privacy Policy

1. Introduction

Zilo ("we", "our", or "us") operates https://zilo.pro and provides an omnichannel business workspace that brings together social media, email, WhatsApp, and other communication channels in one place. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our service.

By using Zilo, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Account Information

When you register for Zilo, we collect your name, email address, business name, phone number, and password. We use this information to create and manage your account.

Connected Service Data

When you connect third-party services (such as Gmail, Google Calendar, Slack, Shopify, Facebook, Instagram, or WhatsApp), we access data from those services strictly to provide the features you request within Zilo. This may include:

• Email messages, metadata, and contact information (Gmail / Outlook)
• Calendar events and scheduling data (Google Calendar)
• Social media posts, comments, messages, and engagement metrics
• E-commerce orders, products, and customer data (Shopify)
• Workspace messages and channel data (Slack)
• Payment and invoice data (Stripe)

Usage Data

We collect information about how you interact with Zilo, including pages visited, features used, and actions taken, to improve our service and provide support.

3. Google API Services — Limited Use Disclosure

Zilo's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

When you connect your Google account (Gmail, Google Calendar, or Google Sheets),Zilo accesses your Google data only to provide the following in-app features:

• Gmail: Reading, composing, sending, and managing emails so you can handle customer conversations from within Zilo. The AI assistant may draft email replies on your behalf — always with your review and approval.
• Google Calendar: Viewing and creating calendar events for booking and scheduling management.
• Google Sheets: Reading and writing data to spreadsheets you explicitly connect for reporting or data sync.

We do not use your Google data to:

• Serve advertising or build advertising profiles
• Sell, rent, or share your data with third parties for their own use
• Train AI or machine learning models on your personal email content
• Process data for purposes unrelated to providing the Zilo service

Google data is stored securely and retained only while your account is active or as required to deliver the service. You may disconnect your Google account at any time from the Integrations settings page, which revokes our access.

4. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Zilo service
• Enable AI-powered features such as drafting messages, summarising conversations, and generating reports
• Sync data between your connected accounts and the Zilo workspace
• Send you service-related notifications and updates
• Provide customer support and respond to enquiries
• Monitor and improve the performance and security of the service
• Comply with legal obligations

5. Data Sharing and Disclosure

We do not sell your personal data. We may share data with:

• Service providers: Third-party vendors who help us operate Zilo(e.g., cloud hosting, database providers, AI inference services). These providers process data only on our behalf and under strict confidentiality obligations.
• Legal requirements: If required by law, court order, or government authority, we may disclose information as legally required.
• Business transfers: In the event of a merger or acquisition, your data may be transferred as part of that transaction.

6. Data Security

We implement industry-standard security measures including encrypted data transmission (TLS/HTTPS), encrypted storage, access controls, and regular security assessments to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide the service. If you close your account, we will delete or anonymise your personal data within 30 days, unless we are required by law to retain it longer.

Data from connected Google services is retained only while the connection is active. Revoking access in Zilo's Integrations page or in your Google Account permissions removes our ability to access that data going forward.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data
• Withdraw consent for data processing
• Export your data in a portable format
• Object to or restrict certain types of processing

To exercise any of these rights, contact us at privacy@zilo.pro.

9. Cookies

Zilo uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse usage patterns. You can control cookies through your browser settings, though disabling certain cookies may affect functionality.

10. Children's Privacy

Zilo is not directed to children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: